Call: +44 (0)1386 740405

System Help

 

Training pages are available to Applied Principles customers. Your login allows you to see pages listed below. If none show, please login.

 

Support

Applied Principles have invested heavily to ensure that the software and hardware elements of the solutions perform optimally in all conditions. The hardware has been designed to the most rugged specifications to endure the rigours of everyday use in cold or harsh environments.  Software revisions are subjected to extensive alpha and beta testing in order to deliver reliability and stability once a new version is implemented in the field. Combine this with the fact that our in-house design team work hand in hand with engineering support and management and you’ll start to get an impression of how seriously we take every single implementation across the industry.

 

Support Plans

Applied Principles will not implement a solution for a customer without a support plan being in place. There are three types of plan to chose from, ranging from a standard 8.00am to 6.00pm through to a 24/7 365 day a year.

 

Standard Cover
- Monday - Friday
- 8 a.m. - 6 p.m.
- Weekdays excluding Bank Holidays
- Telephone, remote or on-site
- Complete inventory of all units including accuracy tolerances
- Scheduled site visit at renewal to service & test systems and equipment

 

Advanced Cover
- Monday - Sunday
- 8 a.m. - 6 p.m.
- 365 days
- Telephone, remote or on-site
- Complete inventory of all units including accuracy tolerances
- Scheduled site visit at renewal to service & test systems and equipment

 

Enhanced Cover
- Monday - Sunday
- 24 hours
- 365 days
- Telephone, remote or on-site
- Complete inventory of all units including accuracy tolerances
- Scheduled site visit at renewal to service & test systems and equipment

The support services include:


  • Telephone or remote response within one hour for all support calls.
  • Unlimited telephone and e mail support
  • Same day on site response for servers, wireless and other critical hardware.
  • Proactive system monitoring and reporting
  • On site training including ‘train the trainer’
  • Next business day on site response for all other hardware.
  • Unlimited labour included (Hardware Excluded)

 

Additional service: Monthly performance reports are available for an additional premium. These reports will provide reassurance that Applied Principles’ software is running on stable and secure hardware. All reports will be completed by the 5th of each month and emailed to a recipient of your choice.

Live Support


Helpdesk:  
01386 740405 

Log a Support Call

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Double-Take ®

 

Double-Take software provides real time back up and protects data and applications against failover and disaster recovery.

The software ensures minimal data loss and immediate data recovery reducing costs for businesses. All changes are captured at byte level as they happen and are replicated to one or more target servers at any location, from the same site to a remote recovery site.

Double-Take is Microsoft Windows 2000 and 2003 certified and can protect many platforms such as Exchange, SQL, Sharepoint and File and Print. You can achieve data replication on any hardware, between vendors and Windows ® operating systems allowing for greater flexibility. 

More than 10,000 companies use Double-Take to protect their data and applications.

Applied Principles recommends Double-Take Software

For more information please use the following link:
http://www.doubletake.com